Fix payment bug, such every bit declined or incomplete transactions

If y'all have issues paying for Google products, yous might demand to set a problem with your payments profile.

Observe the event you're experiencing below:

"Your transaction cannot be completed"

A diversity of unlike situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to us, please do and so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit bill of fare) matches the address recorded in your Google payments middle settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play gift carte du jour to complete the transaction.
  • Try using the best interface for your computing device:
    • If y'all're using a desktop reckoner, endeavor the transaction using the Google product'south website.
    • If you're using a mobile device, try using the product'due south mobile app (if an app is available).
  • If you're using guest checkout when the error occurred:
    • Endeavour signing in to an existing Google account and placing the order again.
    • Try creating a new Google account if y'all don't already take i and visiting the Google Shop to try the transaction again.

"Unable to consummate transaction: Expired card"

Check to come across if your payment method is up to engagement. If information technology isn't, update information technology in the Payments center.

"Unable to complete transaction. Please use another class of payment."

Note: These steps besides use if you come across the mistake message "Your payment didn't go through. Please try a different payment method or try over again later."

Effort the following:

  1. Check to see if your payment method is up to date. If information technology isn't, update information technology in the Payments eye, and then effort your buy again.
  2. Brand sure you accept enough coin in your account for the purchase.
  3. If you're withal having issues, contact your bank to see if there's a trouble with your business relationship.
  4. Attempt making the purchase again with a dissimilar payment method.

"Your payment was declined due to an consequence with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than information to protect your account confronting fraud.
  • We need a fiddling more information to comply with European union law (European customers merely).

To fix the effect, endeavor the following:

  1. Go to the Payments center.
  2. Take action on whatsoever errors or requests in the payments center.
    1. You might need to verify your identity before yous tin purchase anything through your Google Account.
  3. Make sure your proper name, address, and payment data are up to date.

"Unable to procedure payment: Low bill of fare balance"

You might not have enough funds in your business relationship to make the payment. Check your account balance or contact your banking company.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the card before y'all can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Inside 2 days, you'll find a temporary charge on your carte du jour statement along with an viii-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which card you want to verify.
  2. Check how long ago yous tried to verify your card.
    • If less than two days: Wait upwards to 2 days.
    • If more than 2 days: Check your card argument. You should find a temporary charge from Google chosen "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin't employ this card for this purchase. Attempt to make the buy again with a unlike carte du jour.

If the card you want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

Closed payments contour

Learn more about what to do if you lot temporarily or permanently closed your payments profile.

If yous're still having trouble, contact support.

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